Delivery & Shipping

www.topdownjacketonsale.com  Ltd Shipping to all over world,www.topdownjacketonsale.com offers Free Shipping on all orders over the $99. Orders are usually delivered in 1-3 business days With DHL Express, www.topdownjacketonsale.com to provide you the customer with the best delivery services available. We use Royal Mail, DPD or Fedex services for our online orders, UK and abroad. The majority of orders placed weekdays before 3pm will be despatched the same day. A signature is required upon delivery and collection with all the services we use, including International. All deliveries are insured and trackable. Free delivery options only apply to full price orders unless expressed otherwise. Receipt of a signature at the delivery address will be proof that the order has been delivered to you, if a request is made to the courier by the customer for the goods to be left in a safe place or with a neighbour www.topdownjacketonsale.com will then hold no liability for loss. During the busy Sale/Xmas period we cannot always guarantee next day delivery.

Tracking

Once your order has been dispatched, you can log into your account on the www.topdownjacketonsale.com website and check your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.

The relevant tracking number will be at the bottom of the order page in red text and tracked throughout its journey to you.

12 digit tracking number for Royal Mail and can be entered into http://www.royalmail.com/

15 digit tracking number for DPD and can be entered into http://www.dpd.co.uk/

12 digit tracking number for FedEx and can be entered into http://www.fedex.com/gb

Standard Returns Policy

PLEASE NOTE THAT THIS RETURNS POLICY APPLIES TO WEBSITE ORDERS ONLY.  THE RETURNS POLICY AT OUR SUNDERLAND STORE IS EXCHANGE OR CREDIT NOTE ONLY.

If you are not completely satisfied with your online purchase www.topdownjacketonsale.com will happily issue a replacement or refund assuming the item(s) are returned and received by us within 14 days of receipt and they are in line with our returns policy.

  • All items must be unworn, unwashed, and complete with all tags, labels and or packaging where applicable.
  • All items must be in the original and re-saleable condition. 
  • No evidence of fragrance or deodorant marks.
  • With footwear, the box must be protected with an outer packaging layer, as the box is part of the product.
  • The Return Form must be completed; any missing information may result in your return not being processed.
  • Underwear is non-returnable for hygiene reasons. 

When you receive your order a returns form will be included in the package. Please ensure the form has been completed and is included in the parcel.  If for any reason you do not have a returns form or have any other problems when returning your order please contact us by phone on 0199 5778589 or email [email protected] where  an adviser will be happy to help.

Exchange

If you are returning for an exchange please complete the return form included in your parcel.  Your first exchange will be re-posted free of charge; if you require a further exchange from the same order your registered card will be charged £5.00 for Next Day Delivery on UK orders (from £10.00 for EU and from £17.50 for Non-EU.)  If the Payment was originally made using PayPal we will send a request within PayPal for the re-postage charge.

Refund

Please fill in the returns form included in your package and let us know the reason you would like a refund. We will normally refund the cost of the garment on your registered card upon the day we receive the return (excluding weekends).

Please return all items to:

Returns Department
Top Down Jacket Ltd
11 Derwent Street
Sunderland
Tyne and Wear
United Kingdom
SR1 3NT

It is the customer’s responsibility to pay any return postage/packaging charges. Please ensure the return parcel is securely packaged to avoid any damage whilst it is in transit.  We advise to use an insured and tracked service as we cannot take responsibility for items lost/damaged on return to us, should this occur it would have to be taken up with whichever postal/courier services you chose to use.